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Part of the Service Provider Enterprise & WholesaleService Area PackageQualitative and quantitative analysis of the UC&C market forservice providers and vendors, exploring competitive forces andmarket dynamics to help both compete strategically and tactically.“Today’s mobile andgeographically dispersedworkforce is causing businessesto transform theircommunication networks. Withthe proliferation of video andthe need for communicationsflexibility, companies aremigrating UC&C to the cloud,and increasingly adopting aplatform-based approach.“Unified Communications& CollaborationIntelligence ServiceDiane MyersChief AnalystUnified Communications & Collaboration Intelligence Service TB0296
PRODUCT OVERVIEWUnifiedCommunications &CollaborationIntelligence ServiceHOW OMDIA HELPS YOUKEY QUESTIONS ADDRESSED Size the market for UC&C and predict futuredemand Identify the emerging trends in teamcollaboration and how the technology isevolving as a business operations platformPart of the Service Provider Enterprise & WholesaleResearch Service Area Package Understand how CSPs and vendors can stayrelevant and grow in a turbulent market 45 4035NorthAmericanUCaaS Leaders20203025 2015105What are the market sizes and forecasts forworkspace technologies including voice,video, UC, conferencing, and teamcollaboration?What is the competitive landscape forenterprise voice, video, and UC equipmentand services?How is the market for premises-basedaudio/video solutions evolving to managedservices delivered from the cloud? Whatdoes this future look like for CSPs?As team collaboration gains broaderadoption, how does the role of thesetechnologies evolve as business operationsplatforms?What are the emerging trends incollaborative meeting services, and howare market dynamics shaping this rapidlygrowing segment?0RingCentral8x8Seats installed baseVerizonMitelFinancial stabilityComcast Vonage LogMeIn Star2Star NextivaMarket momentumService developmentFuzeSupport options 2020 OmdiaPage 2Copyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLCUnified Communications & Collaboration Intelligence Service TB0296
PRODUCT OVERVIEWUnified Communications & Collaboration: Our Expert AnalystsDiane MyersChief AnalystEnterprise CollaborationPage 3Copyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLCPrachi NemaSenior AnalystEnterprise CollaborationTim BantingSenior Principal AnalystEnterprise CollaborationUnified Communications & Collaboration Intelligence Service TB0296
PRODUCT OVERVIEWUnified Communications & Collaboration: DeliverablesMARKET TRACKERSSCORECARDSMARKET ket share, sizing and forecasts for unified comms.,voice equipment, SBCs, VoIP gateways, and videoconferencing systemsRanking and analysis of the top UCaaS and SIPtrunking service providers in North America,based on concrete data and metricsData and analyses for UC as a service, SIP trunking,collaborative meeting services, VoIP and UC,managed UC and team collaborationSURVEY REPORT—Annual—Two enterprise surveys analysis focusing on UCand collaboration and another on SIP trunking& eSBC strategiesPage 4Copyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLCANALYST INSIGHTSANALYST ACCESS—Ongoing——Ongoing—Analyst commentary on market shifts,technology and regional developments,vendors, events, and more.Prompt responses to urgent and uniquequestions and quarterly briefings withanalysts on research highlights.Unified Communications & Collaboration Intelligence Service TB0296
PRODUCT OVERVIEWUnified Communications & Collaboration: Market TrackersEnterprise Unified Communication & Voice Equipment MarketTrackerEnterprise SBCs and VoIP Gateways Market TrackerForecasts, analysis, and trends for premises-based PBX/KTS systems, IP phones,and unified communicationForecasts, analysis, and trends for enterprise session border controllers (SBCs)and voice over IP (VoIP) gateways by system sizeDETAILSDETAILSCOVERAGEFrequency: QuarterlyMeasures Vendor market shares Revenues Licenses Units PBX (TDM PBX, hybrid PBX, pure IP PBX) IP phone (deskphones, softphones) Unified communication (UC platforms,unified messaging)Frequency: QuarterlyRegions Worldwide North America (US and Canada)Europe, the Middle East, Africa (EMEA) Asia Pacific (including Japan andAustralia) Caribbean and Latin America (includingMexico) Copyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLC Enterprise SBCs Enterprise VoIP gatewaysMeasures Vendor market share Revenue Sessions PortsRegionsPage 5COVERAGEWorldwideNorth America (US and Canada)Europe, the Middle East, Africa (EMEA)Asia Pacific (including Japan andAustralia) Caribbean and Latin America (includingMexico)Unified Communications & Collaboration Intelligence Service TB0296
PRODUCT OVERVIEWUnified Communications & Collaboration: Market Trackers, continuedEnterprise Telepresence & Video Conferencing EquipmentMarket TrackerTeam Collaboration TrackerForecasts, analysis, and trends for dedicated video conferencing systemsDETAILSCOVERAGEFrequency: QuarterlyMeasures Vendor market shares Revenues Units Infrastructure (MCUs, other) Endpoints (Multipurpose room,Desktop) Peripherals (conference cameras)Regions WorldwideNorth America (US and Canada)Europe, the Middle East, Africa (EMEA)Asia Pacific (including Japan andAustralia) Caribbean and Latin America (includingMexico)Page 6Copyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLCUnified Communications & Collaboration Intelligence Service TB0296
PRODUCT OVERVIEWUnified Communications & Collaboration: Market ReportsUC as a Service Market ReportSIP Trunking Services Market ReportForecasts, analysis, and trends for the unified communications-as-a-service(UCaaS) marketForecasts, analysis, and trends for Session Initiation Protocol (SIP) trunkingservicesDETAILSDETAILSCOVERAGEFrequency: Annual UC-as-a-serviceFrequency: AnnualMeasures Revenue SeatsMeasures Revenues TrunksRegionsRegions WorldwideNorth America (US and Canada)Europe, the Middle East, Africa (EMEA)Asia Pacific (including Japan andAustralia) Caribbean and Latin America (includingMexico)Page 7Copyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLCCOVERAGE SIP trunking services WorldwideNorth America (US and Canada)Europe, the Middle East, Africa (EMEA)Asia Pacific (including Japan andAustralia) Caribbean and Latin America (includingMexico)Unified Communications & Collaboration Intelligence Service TB0296
PRODUCT OVERVIEWUnified Communications & Collaboration: Market Reports, continuedCollaborative Meeting Services Market ReportBusiness VoIP & Unified Comm. (UC) Services Market ReportForecasts, analysis, and trends for cloud video conferencing and webconferencing servicesForecasts, analysis, and trends for business VoIP and UC servicesDETAILSDETAILSCOVERAGEFrequency: Biannual Cloud video and web conferencingservicesMeasures Revenues Market sharesFrequency: AnnualMeasures Revenues Seats TrunksCOVERAGE SIP trunking UCaaS Managed IP PBX/UCRegions WorldwideNorth America (US and Canada)Europe, the Middle East, Africa (EMEA)Asia Pacific (including Japan andAustralia) Caribbean and Latin America (includingMexico)Page 8Copyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLCRegions WorldwideNorth America (US and Canada)Europe, the Middle East, Africa (EMEA)Asia Pacific (including Japan andAustralia) Caribbean and Latin America (includingMexico)Unified Communications & Collaboration Intelligence Service TB0296
PRODUCT OVERVIEWUnified Communications & Collaboration: Market Reports, continuedGlobal Trends to Watch 2021: Unified Communications andCollaborationTeam Collaboration Market AdoptionAn annual assessment of the major trends predicted to shape the UC&C market inthe following year, with recommendations.An assessment of market adoption for the major team collaboration platforms andservicesDETAILSDETAILSFrequency: Annual (Q4, 2020)Frequency: Annual (Update Q4, 2020)This report identifies the major trends in the UC&C market focusing on how customerrequirements are changing as they transition from premises based systems to thecloud. It addresses technology trends such as AI as vendors attempt to respond to usecases such as work flow automation.This report assesses the adoption of team collaboration platforms and services, identifyingthe how fast the market is growing and who the leading providers are.Page 9Copyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLCUnified Communications & Collaboration Intelligence Service TB0296
PRODUCT OVERVIEWUnified Communications & Collaboration: Market RadarTeam Collaboration Market RadarAn assessment of the market for team collaboration platforms and services and themajor solutions availableDETAILSFrequency: Annual (Update Q3, 2020)This report analyzes key trends and drivers in the team collaboration market. Itassesses how the market segment is evolving and examines the offerings of some ofthe primary vendors and highlights the major features of each platform.Page 10Copyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLCUnified Communications & Collaboration Intelligence Service TB0296
PRODUCT OVERVIEWUnified Communications & Collaboration: ScorecardsSIP Trunking Service Provider ScorecardUC as a Service (UCaaS) Scorecard - North AmericaProfiles, analyzes, and ranks leading SIP trunking service providers in the US andCanadaProfiles, analyzes, and ranks leading UCaaS providers in the US and CanadaDETAILSDETAILSFrequency: Annual (Update Q3, 2020)Frequency: AnnualProfiles, analyzes, and ranks the leading SIP trunking service providers in the US andCanada based on measurable data, including installed base of trunks, financial stability,market momentum, service development, and support optionsProfiles, analyzes, and ranks the leading UCaaS providers in the US and Canada based onmeasurable data, including installed base of seats, financial stability, market momentum,service development, and support optionsPage 11Copyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLCUnified Communications & Collaboration Intelligence Service TB0296
PRODUCT OVERVIEWUnified Communications & Collaboration: Survey ReportsSIP Trunking & eSBC Strategies Survey ReportUnified Comm. (UC) Strategies & Vendor Leadership N.A.Enterprise Survey ReportAssesses the plans of enterprises that use SIP trunking services and eSBCsAssess the plans of enterprises using UC; includes enterprise ratings of UCvendorsDETAILSDETAILSFrequency: Annual (Update Q3, 2020)Frequency: AnnualInterviews with 200 North American enterprises about SIP trunking and eSBC buyingtrends, deployment drivers and models, expenditures, capacity, interconnections,extensions, service providers installed and under evaluation, and moreInterviews with 175 North American enterprises about UC deployment drivers andbarriers, implementations, applications, cloud UC plans, cloud service provider selectioncriteria, and their ratings of vendors on key selection criteria.Page 12Copyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLCUnified Communications & Collaboration Intelligence Service TB0296
PRODUCT OVERVIEWUnified Communications & Collaboration: Survey Reports, continuedBusiness Continuity Survey Report: Why business continuity isdependent on selecting the right strategic platformsUnderstand enterprise plans and priorities for investment in strategic platforms asCOVID-19 and workstyle preferences drive increased demands in business operationsagility.DETAILSFrequency: One off (Q3, 2020)Interviews with enterprise buyers and key decision-makers looking at how nature of work ischanging driven by workstyle preferences, new technologies and safety imperativesassociated with COVID-19. The survey identifies how these changes are driving demand fornew digital workspace and team collaboration solutions.Page 13Copyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLC
PRODUCT OVERVIEWRelated Research: Service Provider Enterprise & Wholesale Service Area CoverageAbout Omdia’sService Provider Enterprise and Wholesale ResearchService Area Package: Service Provider Enterprise & WholesaleDigital Enterprise ServicesIntelligence ServiceSOHO & SME ServicesIntelligence ServiceEnterprise Premises NetworksIntelligence ServiceWAN ServicesIntelligence ServicePrivate NetworksIntelligence ServiceUnified Comms. & CollaborationIntelligence ServiceWholesale TelecomsIntelligence ServiceEnterprise MobilityIntelligence ServiceService Provider Enterprise & Wholesale Viewpoint ServiceIT Services ContractsSpotlight ServicePage 14Enterprise Services TAMSpotlight ServiceCopyright 2020. All rights reserved. Informa Tech, a trading division of Informa PLCOmdia helps service providers establish a coherent strategy whilebuilding, running, and scaling a profitable B2B business. As morebusinesses choose to run more ICT as managed or cloud-basedservices, so service providers find themselves competing against andpartnering with, an ever more complex ecosystem of vendors andplatform providers.Omdia’s expert team of analysts provides strategic advice based on arobust foundation of market data to help service providers transformhow they build, sell, monetize and support new services, from networkto cloud, to the digital workplace.Custom solutionsOmdia’s consulting services offer a true end-to-end service capabilityacross all aspects of your product lifecycle, from concept and productdevelopment, to go-to-market and sales effectiveness. Contact us if youhave a project that you would like to discuss with a member of theteam.Unified Communications & Collaboration Intelligence Service TB0296
PBX (TDM PBX, hybrid PBX, pure IP PBX) IP phone (deskphones, softphones) Unified communication (UC platforms, unified messaging) Frequency: Quarterly Vendor market share Revenue Sessions Ports Regions Worldwide North America (US and Canada)
